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Complaints and goods return procedures

The procedure for submitting complaints on www.ivolta.pl

  • Complaints can be reported in several ways. Through the electronic RMA report module, e-mail notifications to the address serwis@volta.com.pl, by letter, fax, or directly at VOLTA branches. Under the link [Formularz_RMA], you will find a form for manual completion of the application.  

  • We recommend filing a complaint in the RMA Electronic Complaints Handling System available at the link (http://ivolta.pl/complaints). It is the most convenient form that allows you to fully manage your complaints (*).

  • We recommend that you attach to the shipment with defective goods: the number of the Internet order, the date of purchase of the defective device, or the receipt / invoice number. A copy of the purchase document is welcome. This will allow our Complaints Service Department to process your complaint faster and more efficiently. If you have used the RMA module, we recommend that you also include the notification number on the package, which you will receive after correctly completing the application.

  • The shipped goods should be properly protected against damage during transport, it is recommended to use the original packaging.

  • The complaint will be considered within 14 working days and you will be informed about its status. This information is also visible in the iVolta Panel tab after logging in (this option is only available for complaints submitted by the RMA module).

  • Complaints under the warranty or the granted guarantee will be carried out by the Regulations of the online store www.ivolta.pl and the Warranty Conditions available under the link General Complaint Conditions.

  • Complaints submitted as paid or considered post-warranty may be repaired for a fee after prior agreement of the Applicant's costs and scope of repairs. After repair, the device will be returned at the Applicant's expense.

Shipping address:

Volta Sp. z o.o.

ul. Jutrzenki 94

02-230 Warsaw

Postscript - Service

 

Kontakt – SERWIS/REKLAMACJE

e-mail: serwis@volta.com.pl

 

(*) NOTE! The use of the RMA module is possible only for Users registered on the iVolta website. If you are not registered, please register in advance in the Registration tab (http://ivolta.pl/register) Then, using the "Complaints" tab (http://ivolta.pl/complaints), report the faulty device using the Electronic Service System RMA complaints. 

 

 

Procedure for withdrawal from the sales contract

 

  • The consumer has the right to withdraw from the Sales Agreement without giving any reason by submitting an appropriate statement in writing within 14 days.

  • It is not required to return the goods in their original packaging, but the purchased goods should be properly packed to ensure safe transport.

  • The Seller shall refund the payment (including the costs of delivering the goods) immediately, no later than within 14 days of receiving the returned Goods.

  • The return of the purchased Goods by a B2B Partner or a customer who is not a Consumer is governed by separate provisions contained in the "B2B" Agreement concluded between the Customer and the Seller. For your return to be processed efficiently, please fill in the B2B partner return form below and attach it to the shipment with the returned product or deliver it personally together with the goods to any Volta branch. We reserve that the parcel containing the returned product, but without a completed form or a copy of the purchase document, may be returned at the sender's expense. 

Shipping address:

Volta Sp. z o.o.

ul. Jutrzenki 94

02-230 Warsaw