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W związku z odwiedzaniem naszych serwisów internetowych przetwarzamy Twój adres IP, pliki cookies i podobne dane nt. aktywności lub urządzeń użytkownika. Jeżeli dane te pozwalają zidentyfikować Twoją tożsamość, wówczas będą traktowane jako dane osobowe zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady 2016/679 (RODO).

Administratora tych danych, cele i podstawy przetwarzania oraz inne informacje wymagane przez RODO znajdziesz w Polityce Prywatności pod tym linkiem. (Link do polityki prywatności)

Jeżeli korzystasz także z innych usług dostępnych za pośrednictwem naszych serwisów, przetwarzamy też Twoje dane osobowe podane przy zakładaniu konta, rejestracji na eventy, zamawianiu prenumeraty, newslettera, alertów oraz usług online (w tym Strefy Premium, raportów, rankingów lub licencji na przedruki).

Administratorów tych danych osobowych, cele i podstawy przetwarzania oraz inne informacje wymagane przez RODO znajdziesz również w Polityce Prywatności pod tym linkiem. Dane zbierane na potrzeby różnych usług mogą być przetwarzane w różnych celach, na różnych podstawach oraz przez różnych administratorów danych.

Pamiętaj, że w związku z przetwarzaniem danych osobowych przysługuje Ci szereg gwarancji i praw, a przede wszystkim prawo do sprzeciwu wobec przetwarzania Twoich danych. Prawa te będą przez nas bezwzględnie przestrzegane. Jeżeli więc nie zgadzasz się z naszą oceną niezbędności przetwarzania Twoich danych lub masz inne zastrzeżenia w tym zakresie, koniecznie zgłoś sprzeciw lub prześlij nam swoje zastrzeżenia pod adres daneosobowe@volta.com.pl.

Zarząd Volta Sp. z o.o.

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Please find below the procedure for submitting complaints at the website ivolta.pl. The procedure facilitates the process of complaint handling.


The procedure for submitting complaints at the website www.ivolta.pl

 

  • There are several ways in which the Client can submit complaints regarding devices. By means of the RMA electronic notification module, email notifications sent to serwis@volta.com.pl, by letter, fax or directly in the departments of VOLTA.
    By clicking
    [RMA form], where you can complete the form manually.
  • We recommend submitting complaints by means of the RMA Electronic Complaint Handling System, available at (http://ivolta.pl/complaints). This is the most convenient form of submitting complaints, as it enables full management of the clients’ complaints (*).
  • We recommend enclosing the online order number, date of purchase of the device which is the subject of the complaint or receipt/purchase invoice number to the shipment with defective goods. It is also recommended to enclose a copy of the purchase document. This will ensure faster and more effective handling of your complaints by our Complaint Handling Department.

    If you decide to use the RMA module, we also recommend placing a notification number on the packaging, which you will receive after proper completion of the notification form.
  • The sent goods should be properly secured against damage during transport. We also recommend using the original packaging.
  • The complaint will be handled within 14 business days and we will notify you of its status. This information will be also visible in the ‘iVolta Panel’ section, after logging in (option available only in the case of complaints submitted by means of the RMA module).
  • Complaints under a warranty or guarantee will be handled in accordance with the Regulations of the online shop, www.ivolta.pl, and the Conditions for Guarantee available at Complaint General Conditions.
  • Complaints submitted as subject to a charge or regarded as post-warranty complaints can be handled subject to a charge after the person submitting the given complaint approves the costs and scope of repairs. After repair, the device will be sent at the expense of the person submitting the given complaint.

Personal Data Protection – Service Procedures

  • Due to the procedures related to personal data protection implemented by Volta Sp. z o.o., in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016, all devices submitted to our Service should not contain in their memory any personal data, among other things, visual and audio recordings, lists of users and buffers of events containing such personal data as first names and surnames, job positions, phone numbers, etc.
  • We recommend that you remove the above-mentioned data in a manner preventing their retrieval before sending any device to our Service. In the case of video and audio digital recorders, we recommend that you remove the hard disk and other data storage media before you send any devices to our Service.
  • If it is impossible to remove the above-mentioned data or if you decide to send us the above-mentioned data for service purposes, you should complete and enclose a signed Personal Data Processing Agreement to the sent device.
  • You can also provide us with a request, on the basis of which personal data in the sent device will be deleted by our Service before we begin a repair.
  • Any devices submitted to our Service in which personal data is discovered and to which no completed and signed Personal Data Processing Agreement is enclosed, and in relation to which no request for deletion of such data is submitted, will be sent back to the person submitting the given complaint.
  • The person submitting the given complaint is responsible for securing copies of data which are contained in devices, disks or other IT media submitted to the Service. Volta will not be liable for data lost in the course of repair and shipment of devices, disks or other IT media belonging to the client.

 

Delivery address:
Volta Sp. z o.o.
94 Jutrzenki Street
02-230 Warsaw
Note – Service

 

Contact – SERVICE / COMPLAINTS
e-mail: serwis@volta.com.pl

 

(*) NOTE! The option of using the RMA module is available only for the Users who have registered at the iVolta website. If you have not registered, please do so in the ‘Registration’ section (http://ivolta.pl/register). This will allow you to submit a complaint concerning a defective device by means of the RMA Electronic Complaint Handling System in the ‘Complaints’ section (http://ivolta.pl/complaints).

The procedure for submitting complaints at the website www.ivolta.pl

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The administrator of your personal data is Volta sp. O.o. with headquarters in Warsaw at ul. Jutrzenki 94, 02-230 Warsaw.

194/5000 Your personal data provided when subscribing to the newsletter service will be processed in order to send commercial information by e-mail, based on your consent.

In addition, we process your information based on our legitimate interest for the following purposes:

  • we conduct marketing activities, in particular direct marketing of our services and goods, because we have a legitimate interest in the implementation of direct marketing
  • for analytical and statistical purposes, because we have a legitimate interest in conducting analysis and statistics of your activity related to the newsletter service
  • researching your preferences and matching ads based on the content you review, because we have a legitimate interest in determining our products and services that may interest you
  • and defending or pursuing our claims, because we have a legitimate interest in the possibility of pursuing or defending against claims arising from the concluded contract

You have the right to access your personal data and rectify it, delete or limit processing, the right to transfer data, and you have the right to object to the processing of your data for reasons related to your particular situation. You also have the right to lodge a complaint to the President of the Office for the Protection of Personal Data.

More information tutaj.


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Niniejszym informujemy, iż pobranie faktury korygującej w formie elektronicznej przez Klienta poprzez kliknięcie w link "Tak potwierdzam", jest równoznaczne z potwierdzeniem przez Klienta otrzymania przedmiotowej faktury. Dziękujemy i zapraszamy do ewentualnego kontaktu pod numerem 22 295 06 06.



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