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If you`re not yet registered, please visit tab Registration

Complaint procedure at www.ivolta.pl online shop. Following this procedure makes complaint process short and seamless.

  • The complaint can be accomplished in several ways. Through the Electronic(*) System RMA (Return to Manufacture Assignment), the e-mail notification to serwis@volta.com.pl, by letter, fax or directly in VOLTA branch offices. Under the link „RMA Form”, you will find a document for manually fill in.
  • We recommend placing a claim in the Electronic(*) System of RMA in the „Complaints” tab. This is the most convenient form that enables complete management of your complaints. After signing in choose the complaint type down the page.
  • Please attach a proof of purchase (receipt / invoice) and RMA complaint number, which will be assigned after registering a complaint, to the parcel containing faulty product.
  • Returned product should be protected against damage during delivery. We recommend to use original packaging.
  • Complaint will be processed in 14 working days and you will be noticed about its status. This information is also available on iVolta Panel tab after signing in.
  • Warranty or guarantee claims will be processed according to the Terms and Conditions of www.ivolta.pl online shop and Warranty Conditions.
  • Complaints registered as paid or deemed as non-warranty claim can be repaired on conditions of payment after previous cost and scope negotiation with the Claimant. Claimant covers repaired product's shipping costs.

Delivery address:
Volta Sp. z o.o.
94 Jutrzenki Street
02-230 Warsaw
Note – Service

 

Contact – SERVICE / COMPLAINTS
e-mail: serwis@ivolta.pl

 

(*) - Note: Registering a complaint in Electronic RMA System is available only for iVolta's registered Users. If you don't have iVolta's Customer Account, please use the Registration tab before registering a complaint.


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Niniejszym informujemy, iż pobranie faktury korygującej w formie elektronicznej przez Klienta poprzez kliknięcie w link "Tak potwierdzam", jest równoznaczne z potwierdzeniem przez Klienta otrzymania przedmiotowej faktury. Dziękujemy i zapraszamy do ewentualnego kontaktu pod numerem 22 295 06 06.



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